Terms & Conditions

*Prior to placing any services with Happy Cleaning, the client must read and agree to all the terms & conditions listed below. This is done through our request form on our website, with the client's signature. And  if the client wants to approve the quote, then it is the client's responsibility to read and agree to all the terms & conditions prior to approving. By signing the quote, the client agrees to all of the following terms & conditions* 

1. The client must pay 40% of the bill in advance under all circumstances.
2. The client has only 48 hours to inform Happy Cleaning if they would like to cancel their cleaning session. If not informed, in that duration, then the deposited money will not be refundable. 
3. All deposits that are made are not refundable under any circumstances.
4. The client has only 24 hours to inform Happy Cleaning, if they would like to reschedule. If not informed, in that duration, then the deposited money will not be refundable.
5. All voice calls are recorded and the customer consents to his/her voice being recorded.
6. Happy Cleaning fees are payable by the client through the method of cash, credit/debit card, Mastercard, or Visa card. 
7. Payment is charged on completion on the day of the cleaning session, and must be paid by the client in full amount listed on the receipt. 
8. For Event Clean-ups after hours (after midnight, 12 am), the minimum is 2 cleaners for up to 2 hours. And the event clean-up pricing is $199/hour for each cleaner. If the client chooses to book with Happy Cleaning for an event clean-up after hours, they are agreeing to the charge of 2 cleaners and 2 hours minimum. 
9. If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge on top of the initial invoice due will be added to the debt. You agree as as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
10. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental, antiques, etc.
11. Happy Cleaning does not clean any personal property such as closest, drawers, inside of closest, inside of drawers, unless requested by the customer and added to the quote
12. We do not guarantee stain removal for carpet cleaning
13. If you experience bad odours or smells from your carpets, we do not accept the responsibility for those smells.  We advise our customers to turn on the air conditioning, open windows and  open doors. If the smell is still there we do not take responsibility for it. 
14. There is a $200 fee for any type of dispute made by the customer. 
15. Every time the customer cancels an appointment, there is a cancellation fee of $200  + 13% tax. 
16. The customer agrees window cleaning, window frame cleaning, window sill cleaning (either inside or outside, or both), glass cleaning, wall cleaning, baseboards, paint stain removal, khaki removal, inside and top of cabinets, inside and top of fridges, inside the oven, pet hair removal, are all extra services and separate entities which can be added to the quote if the customer requests so, and must be paid by the customer. If the customer does not tell Happy Cleaning specifically they want these extra services they will not be included in the quote, those extra services will not be cleaned for free of charge and they are not included in the home cleaning service, deep cleaning service, or post-construction service. Any extra services the customer would like must be told to or informed to Happy Cleaning and must be specifically included in the quote and paid for by the customer. If not included in the quote, the cleaners will not be doing any extra services. 
17. The customer agrees, allows, and consents to Happy Cleaning taking picture's of any amount of the customer's property and further agrees, allows, and consents to Happy Cleaning potentially using those pictures taken of the customer's property on Happy Cleaning website or on any other platform (such as, google, google reviews, google business profile, etc) and more. 
18. Pets are not permitted during cleaning sessions due to the nature of any type of cleaning sessions. 
19. If collection if keys are required from a location outside the postal code area of the cleaning scheduled, Happy Cleaning is not required to pick it up. Arrangements for keys must be given to the cleaner prior to the cleaning session.
20. The client must allow the cleaner access to water and power.
21. Happy Cleaning agrees to keep all customers' information confidential.
22. Happy Cleaning reserves the right to refuse to share ay of the confidential company's documents.
23. The client understands that he/she is not entitled to any refunds. 
24. Payment method: if client chooses to save the card on file, this tells us that the client  has authorized us to charge the client for the remaining invoice total. If the card isn't saved on the file by the client, then the total service amount must be paid by the client upfront before receiving the services.
25. If the customer is not completely satisfied with the cleaning job, Happy Cleaning will re-clean any areas  to the customer's satisfaction up to 24 hours after the cleaning appointment(this only applies to clients in which are not present during the cleaning, if the client is present during the cleaning job it is the client's responsibility to check their home and Happy Cleaning won't inform them to do so, as they are already there at the place of cleaning). Therefore, the customer must allow the cleaners to be returned, if they do not want the cleaners to come back or not allow them to return the customer is accepting responsibility for any 'issues' they believe are associated with the cleaning. Additionally, we do not entertain any refunds, half refunds, full refunds of any sort or kind, we only have a recleaning option up to 24 hours after the cleaning appointment, after the 24 hours is finished the cleaners will not be responsible for any 'issues' or problems, and the customer agrees that they are happy with the service(s) they received during the cleaning appointment. 
26. Quotes are tentative and may be subject to change upon the arrival of appointment date.
27. Booking on the weekend, there is a service charge.  
28. If the customer chooses to book on any holiday, there is a service charge  of $299. 
29. Moving around furniture (for floor care) starts at $299
30. After completion of any of the services Happy Cleaning provides, the customer must check if there are any issues (such as, any damages, or any other problems), before the cleaners leave the place at the appointment date. Therefore, Happy Cleaning doesn't take responsibility for complaints regarding these matters (after the cleaners have left the place), since any issues must be addressed by the customer to the cleaners at the appointment date. 
31. There is a express service charge if the customer books on the day before  (up to 3 days before) they receive the service from Happy Cleaning. Express service charge is $200. If the express service is preformed during after hours (after 5 pm),  then the express service charge starts at $299. 
32. Service charge: there is no service charge for up to 20 km away from London, Ontario. If the location exceeds 20 km, there is a service charge. Service charge is $99 (for 21 km-99 km). Service charge is $199 (for 100 km-150 km).
33. Entire removal of odours and stains are not fully guaranteed by Happy Cleaning. 
34. The quote that you receive states the amount of cleaners and amount of time. Note this is an estimated amount of time. What you are paying for is time, nothing else. The number of bedrooms, bathrooms, or other factors do not matter, and if we include it in the quote we are saying with the amount of time and cleaners it will take that long, but this is not a guarantee that it will be finished in that time. Our quote are estimates and they can be subject to change. 
35. The time that is booked for you (in the quote) is subject to change and this change may be due to any issue: traffic, previous job has not been finished, and more (any issue may apply). 
36. This applies to any individual wanting to work for Happy Cleaning. If a cleaner works for only 1 day, they will not be paid for 1 day only, because that day will be considered a training day. A cleaner must work for Happy Cleaning for at least 7 days in order to get paid. 
37. If the customer chooses to cancel during the cleaning appointment, they will have to pay for the whole amount in the invoice. There are no refunds but they will be charged for the remaining amount as well because the customer is not allowing the cleaners to clean.
38. The time that is on your quote is the time that you, the customer, have agreed to be ready. If the technicians come to your house, ready to start the job, and you, the client, for any reason is not ready, a charge will apply. The charge is for 2 cleaners it will $99, and the price will be more if there are more cleaners present. 
39. For carpet, rug, and upholstery cleaning (furniture) the drying time will depend on the temperature of the room, location in which the carpet, rug, or upholstered furniture is in, and the weather condition, as well as if the furnace is on/off. Thus, Happy Cleaning does not accept a specific time in which your carpet, rug, and furniture will dry out and be ready to use. 
40. Please note our quote is based on a certain amount of hours of cleaning with a certain amount of cleaners. If this 

condition (the amount of hours) is exceeded, an overtime charge will apply. The overtime charge starts at $50/hour to $100/hour for each cleaner for regular days (days that are not holidays).  If the customer books and receives services  on any holiday (holidays such as Christmas/Christmas Eve, Mother's/Father's Day, Canada Day,  Victoria Day,  Thanksgiving, New Year's, etc), the overtime charge is instead $100/hour for each cleaner. If the technicians use special professional machines, the cost is $100/hour for each cleaner as well, it depends on the condition of the house.  You will not be informed regarding if the time has passed (if the time has exceeded), because in the quote you received , you were informed regrading the duration of the cleaning appointment (since it was signed). 

40. If the client no longer for any reason (not present at the home, change of mind, any reason possible)wants the cleaning services of Happy Cleaning once they come to do the cleaning job, then the client must pay the quote in full. There are no refunds of any sort,the client must pay the quote in its full amount plus 13% tax.